Laura Lewis

Laura is a customer-focused travel industry professional with over 20 years of experience delivering exceptional service, building high-performing teams, and creating seamless customer journeys across the globe.

Originally from the UK, Laura relocated to Australia’s Gold Coast in 2018 with her family. A passionate traveller who has explored extensively throughout Europe and beyond, Laura brings a deep personal and professional connection to the world of travel. Her commitment to creating meaningful, personalised experiences shines through in every role she takes on.

From the fast-paced sales floors of UK tour operators to leading customer experience and operations teams in luxury travel and lifestyle brands, Laura’s career has been defined by her ability to lead with heart, think strategically, and drive consistent results. She is known for transforming challenges into growth opportunities, whether through uniting teams, improving service delivery, or implementing scalable, customer-first solutions.

Calm under pressure and highly motivational, Laura brings unwavering energy, sharp focus, and a customer-obsessed mindset to everything she does. Her leadership is grounded in empathy, accountability, and a deep understanding of what truly matters to customers, whether that’s resolving issues quickly and effectively, elevating the end-to-end journey, or building teams that genuinely care about delivering exceptional service. Laura thrives in dynamic, fast-paced environments, where her ability to stay composed, make informed decisions, and inspire those around her consistently leads to strong team culture and outstanding customer outcomes.

Outside of work, Laura lives by the motto “balance is everything” – she’s a CrossFit lover with a soft spot for margaritas and finds joy in setting off on new adventures and making memories with her beautiful family.