Careers

The Role

Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within the club, the Member Experience Team is a vital component of THIRDHOME.

As a Member Experience Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time. More specifically, you will:

• Report to the Director / Senior Manager of Member Experience
• Collaborate with the Team to ensure each member receives prompt responses to inquiries
• Interact daily with members and partners via phone, email, and Live Chat
• Gather images and information, create written content for new member’s property pages
• Address member inquiries regarding travel, exchanges, fees, etc.
• Facilitate resolutions for members’ concerns
• Understand the intricacies of club membership to maximize membership potential
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 1-3+ years of customer service and/or hospitality experience
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and CV to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the London area, and your skills and experience align with the position we will contact you via email.

The Role

Our Member Engagement Team at THIRDHOME is comprised of skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. Member Engagement Senior Associates are focused on ensuring that our members are benefiting from their club membership by re-engaging with inactive members through proactive communications and soft sales skills. By driving more activity within the club, the Member Engagement Team is a vital component of THIRDHOME.

As a Member Engagement Senior Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed current member needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.

The Member Engagement Senior Associate will report to the Senior Vice President of Operations. In this role, responsibilities include, but are not limited to:

• Interact daily with inactive members in an effort to re-engage and assist the member in booking travel, depositing stays, and more
• Collaborate with the Team to ensure the re-engagement of each member is completed in an effective and timely fashion
• Utilize CRM system to coordinate, schedule, and maintain data for engagement calls and follow-up tasks
• Address current inactive member inquiries regarding travel, exchanges, fees, etc.
• Facilitate resolutions for members’ concerns
• Understand the intricacies of club membership to maximize membership potential
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 1-3+ years of customer service and/or hospitality experience
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

The Role

This position is responsible for the effective marketing of new and existing partnerships. This will be accomplished through effective onboarding of new partners to continual proactive outreach to existing partners as well as prospecting for future partners. The ultimate goal is to drive new memberships and deposit of stays into the club. This will be achieved through creative email and digital campaigns with compelling content as well as traditional marketing strategies.

Marketing:

• Create sales tools for sales teams at Affiliated resorts/companies to use to explain how the club works (via Spark)
• Create/Oversee design of ads for partners to be used with their sales/marketing efforts.
• Update/Maintain Marketing Press/Media Kit as needed, include how‐to videos as they are produced and any changes that could
  affect the way the club works.
• Create blog content to promote new partnerships.
• Create Affiliate email promotions. (via MailChimp, CRM.)

Partnership Management:

• Create/update/maintain sales presentations for potential partners and training presentations for new partners (explains how the club work.)
• Coordinate webinars to educate new members on the partnership and benefits of membership.
• Attend Partnership meetings (understand agreement details and marketing goals/materials needed.)
• Contract development – assist in fulfillment of partner contract deliverables. Proactive in seeking additional marketing
  opportunities.
• Set up/Manage partnerships’ websites and back office accounts (join page text, cover photo, logo, URL link, membership level,
  discount given, etc.)
• Affiliate Status Report – monthly report of # users joined, # weeks deposited/hosted/guest, booking rate, etc.
• Track partners’ receipt of new week allocations and demand for weeks in specific locations, create an email promos for
  distribution to current members and/or prospects (to encourage deposits or new memberships, via MailChimp.)
• Affiliate Newsletter (semi‐annual, via MailChimp) – overview of club growth, new partners, etc. (create/distribute to GMs and
  prospective partners.)
• Proactively seek ways to enhance relationships with partners with the goal of driving more members and deposits.
• Market new partnership via: Blog &, social media content. Coordinate with partners’ marketing department to ensure equal
  opportunities are being explored and deployed.

Prospecting:

Research luxury resorts and developments, contact General Managers, Developers, Sales Directors, etc. as requested by Senior VP of Business Developemenet, etc.

Miscellaneous:

Manage inventory partner/affiliate marketing collateral. Update and reprint as needed. Arrange for mailings to partners/prospects.

Experience & Qualifications

• Bachelor’s Degree
• 1‐2 years marketing experience as an associate, assistant or related position
• Creative, self‐starter who is adaptable to change
• Up‐to‐date on latest industry trends; able to articulate trends and potential, clearly and confidently
• Able to analyze problems and strategize for better solutions
• Accurate with a high attention to detail
• Excellent writing skills with impeccable spelling and grammar
• Works well under pressure and deadlines
• Proficient in the Microsoft suite and the ability to operate a Mac
• Hospitality and luxury brand background a plus
• Mailchimp, WordPress, CRM experience a plus

Compensation:

This Marketing Associate position pays $36,000 a year.

Our employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. Comprehensive benefits (medical, dental, vision, 401k, etc.) and a performance based bonus plan are also available.

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.

The Role

The Rental Marketing Specialist’s role is to build the new THIRDHOME Rentals market presence through increasing brand awareness, driving prospects to conversions and communicating through appropriate marketing channels.

• Manage marketing and messaging for THIRDHOME Luxury Rentals
• Know how to plan, create and implement a marketing strategy via SEO, social media, content marketing, email marketing, PPC and SEM
• Understand the key measurement tools, monitoring ROI and KPIs
• Create communications to renters and rentees , coordinating a newsletter and continually seeking more effective ways to communicate
• Create a marketing strategy that includes: lead generation and branding via online advertising, e-blasts, and social media, other channels
• Assist in developing social presence and advocating brand effectively
• Coordinate market research efforts and third party database managers for qualified lead generation
• Communicate with internal rental team members to ensure marketing needs are fulfilled
• Edit and proof all final marketing / communication materials
• Oversee the web site, its continued site design development and maintenance, and search engine optimization
• Administer and manage CRM programs – managing customer database, tracking and qualifying leads for renters and rentees
• Suggest and implement direct marketing methods to increase profitability
• tay current in luxury rental marketing trends and news

Experience & Qualifications

• Bachelor’s degree
• At least 4 years of Real Estate or Hospitality marketing experience
• Vacation rental industry, travel/tourism experience is a plus;
• Self-starter who is adaptable to change.
• Prior marketing experience in residential real estate development and sales and hospitality industry preferred
• Excellent writing skills with impeccable spelling and grammar.
• Excellent organization and detail oriented skills preferred
• Positive attitude and team player
• Able to analyze problems and strategize for better solutions
• Proficient in the Microsoft suite and the ability to operate a Mac.
• Mailchimp (or comparable), WordPress, CRM experience a plus.
• Charismatic self-starter who is resourceful and self-sufficient and works well under pressure and deadlines.
• Ability to work at both strategic and tactical levels
• A passion for travel and appreciation of the finer side of luxury services and goods.

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.