Careers

The Role

Our Member Engagement Team at THIRDHOME is comprised of skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. Partnerships Member Engagement Associates are focused on ensuring that our members are benefiting from their club membership by engaging with inactive members through proactive communications and soft sales skills while also onboarding new members.  By driving more activity within the club, the Member Engagement Team is a vital component of THIRDHOME.

As a Partnerships Member Engagement Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed current member needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time. More specifically, you will:

• Collaborate with the Partnerships Team to ensure the onboarding and engagement of each member is completed in an effective and timely fashion
• Utilize CRM system to coordinate, schedule, and maintain data for engagement calls and follow-up tasks
• Address current member inquiries regarding travel, exchanges, fees, etc.
• Interact daily with inactive members and partners via phone and email
• Address member inquiries regarding travel, exchanges, fees, etc.
• Facilitate resolutions for members’ concerns
• Understand the intricacies of club membership to maximize membership potential
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 1-3+ years of customer service and/or hospitality experience
• Former sales experience is a plus
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and CV to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the London area, and your skills and experience align with the position we will contact you via email.

The Role

The Rental Marketing Specialist’s role is to build the new THIRDHOME Rentals market presence through increasing brand awareness, driving prospects to conversions and communicating through appropriate marketing channels.

• Manage marketing and messaging for THIRDHOME Luxury Rentals
• Know how to plan, create and implement a marketing strategy via SEO, social media, content marketing, email marketing, PPC and SEM
• Understand the key measurement tools, monitoring ROI and KPIs
• Create communications to renters and rentees , coordinating a newsletter and continually seeking more effective ways to communicate
• Create a marketing strategy that includes: lead generation and branding via online advertising, e-blasts, and social media, other channels
• Assist in developing social presence and advocating brand effectively
• Coordinate market research efforts and third party database managers for qualified lead generation
• Communicate with internal rental team members to ensure marketing needs are fulfilled
• Edit and proof all final marketing / communication materials
• Oversee the web site, its continued site design development and maintenance, and search engine optimization
• Administer and manage CRM programs – managing customer database, tracking and qualifying leads for renters and rentees
• Suggest and implement direct marketing methods to increase profitability
• Stay current in luxury rental marketing trends and news

Experience & Qualifications

• Bachelor’s degree
• At least 4 years of Real Estate or Hospitality marketing experience
• Vacation rental industry, travel/tourism experience is a plus;
• Self-starter who is adaptable to change.
• Prior marketing experience in residential real estate development and sales and hospitality industry preferred
• Excellent writing skills with impeccable spelling and grammar.
• Excellent organization and detail oriented skills preferred
• Positive attitude and team player
• Able to analyze problems and strategize for better solutions
• Proficient in the Microsoft suite and the ability to operate a Mac.
• Mailchimp (or comparable), WordPress, CRM experience a plus.
• Charismatic self-starter who is resourceful and self-sufficient and works well under pressure and deadlines.
• Ability to work at both strategic and tactical levels
• A passion for travel and appreciation of the finer side of luxury services and goods.

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

The Role

Our Client Growth Team at THIRDHOME are skilled sales and hospitality professionals who successfully develop relationships with our high net worth prospective members and partners. As a Client Growth Manager, you must be proactive, multi-task like a pro, and possess the ability to communicate and listen effectively. You must also thrive on creating and implementing innovative solutions and strategies that strengthen relationships with prospective partners and generate new club memberships. Last but not least, as the Client Growth Manager you must think quickly on your feet and adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.

• Report to the Director of Client Growth
• Educate prospective members on services and membership opportunities provided by the club
• Research, pursue, and deliver customer service excellence to prospective members and partners
• Communicate and track progress with prospective members/partners via phone, email, and Live Chat
• Deliver service excellence and implement strategies to achieve sales goals
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 3+ years of sales experience and/or business development
• 2+ years of travel and hospitality experience and/or customer service
• Excellent communication and grammar skills, ability to “think outside the box”
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

The Role

Our Member Engagement Team at THIRDHOME is comprised of skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. Affiliate Member Engagement Associates are focused on ensuring that our members are benefiting from their club membership by engaging with inactive members through proactive communications and soft sales skills while also on-boarding new members. By driving more activity within the club, the Member Engagement Team is a vital component of THIRDHOME.

As an Affiliate Member Engagement Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed current member needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.

• Report to Director of Partnership Engagement
• Collaborate with the Affiliate/Partnership Team to ensure the on boarding and engagement of each member is completed in an effective and timely fashion
• Utilize CRM system to coordinate, schedule, and maintain data for engagement calls and follow-up tasks
• Address current member inquiries regarding travel, exchanges, fees, etc.
• Interact daily with inactive members and partners via phone and email
• Address member inquiries regarding travel, exchanges, fees, etc.
• Facilitate resolutions for members’ concerns
• Understand the intricacies of club membership to maximize membership potential
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 1-3+ years of customer service and/or hospitality experience
• Former sales experience is a plus
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

The Role

Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within the club, the Member Experience Team is a vital component of THIRDHOME.

As a Member Experience Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.

• Report to the Director / Senior Manager of Member Experience
• Collaborate with the Team to ensure each member receives prompt responses to inquiries
• Interact daily with members and partners via phone, email, and Live Chat
• Gather images and information, create written content for new member’s property pages
• Address member inquiries regarding travel, exchanges, fees, etc.
• Facilitate resolutions for members’ concerns
• Understand the intricacies of club membership to maximize membership potential
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 1-3+ years of customer service and/or hospitality experience
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

The Role

Our Client Growth Team at THIRDHOME are skilled sales and hospitality professionals who successfully develop relationships with our high net worth prospective members and partners. As a Client Growth Associate, you must be creative, proactive, organized, a multi-tasker, and possess excellent grammar skills. Last but not least, as a Client Growth Associate you must be able to adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.

• Report to the Director of Client Growth
• Gather images and information, create written content for new member’s property pages
• Collaborate with the Team to ensure each member receives prompt responses to inquiries regarding property pages
• Understand the intricacies of club membership to maximize membership potential
• Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

• 1-3+ years of customer service and/or hospitality experience is preferred
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Prior photo editing skills is preferred
• Strong understanding of the luxury industry, global cultures, and international travel
• General understanding of CRM systems and functionality
• College education
• Fluency in a second language is highly regarded
• Proficiency in Microsoft Office and Macintosh software programs

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

Pay Structure

$10/hour (to be paid on the 15th and 1st of each month)

The Role

As a THIRDHOME intern, you must have the desire to learn and thrive in a fast-paced environment. You must be proactive, organized, an excellent communicator, and have the gift of listening and willingness to support the team as needed. You must also think quickly on your feet and adapt under pressure and have the ability to manage multiple tasks efficiently at one time. More specifically, the following is a list that includes, but is not limited to, potential internship responsibilities:

• Become familiar with the THIRDHOME brand, mission, and its members
• Assist with rental property page building as needed
• Work within the CRM system (Zoho) to follow up on existing and new leads to aid the Rentals Team
• Aid in Partner/Stripe account set-ups
• Aid in Instant Booking set-ups
• Aid in Manual calendar and rate management when members cannot do it themselves
• Weekly re-arranging of properties that should constantly rotate the first page
• Any additional support to Rental Director’s projects when necessary

Experience & Qualifications

• Currently enrolled in an undergraduate university
• Interested in dynamic start-up businesses
• Interested in and/or studying hospitality is a plus
• Excellent creative writing and grammar skills, ability to “think outside the box”
• Understanding of the luxury industry, global cultures, and international travel
• Proficiency in Microsoft Office and Macintosh software programs

*Due to the short duration of internships, THIRDHOME requires that interns provide their own laptop to complete the assignments.

To Apply:

• To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
• Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.