We are passionate about elevating every travel experience, and we are dedicated to delivering the finest customer service.
Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.
We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.
The Perks
Full Benefits Package:
401K, medical, dental and vision coverage for you and your dependents, profit sharing, Basic Life/AD&D, Short-Term Disability, Long-Term Disability, Maternal & Paternal Leave, and a collection of vacation, PTO and holidays each year.
Transparency:
Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.
Office morale corral:
Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.
All-star team:
A fantastic team of coworkers who love what they do.
Travel:
The opportunity to earn Keys and travel the world.
Training:
Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.
Casual Office Environment:
We care more about your performance and dedication to our members than your suit.
Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver world-class customer service to our high-net worth travel club members. In this capacity you will interact with our members to help them maximize their club experience. As the “voice of THIRDHOME”, The Member Experience Team plays a critical role in the success of the club.
As a Member Experience Associate you must be an outstanding oral and written communicator, completely comfortable on the telephone, proactive, organized, and have the gift of listening. With these skills your responsibility is to provide your members with solutions and ideas to help them fully enjoy the benefits of our luxury travel club. You must be able to think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.
More specifically, you will
Report to the Senior Manager of Member Experience
Be dedicated to support a set group of members; your book of business
Interact daily with members and partners via phone, email, and Live Chat
Possess exceptional customer service skills dealing with member inquiries- including travel, exchanges, fees and sometimes, difficult issues.
Contribute to the growth of your book of business by increasing revenue for the company by proactively engaging with your members.
Collaborate with your peers and team members to ensure that your members receive prompt and accurate responses to their questions and needs.
Assist new members with setting up and navigating their online property portal
Initiate follow up calls with members to review their past trips, assess future travel plans and present new opportunities to enhance their journey with THIRDHOME.
Approach solutions with members, with a strong ability to prioritize and deliver on multiple projects and deadlines in a fast-paced environment
Utilize strong conflict resolution skills to de-escalate member interactions when necessary.
Maintain a professional demeanor and productivity in stressful or difficult situations.
Develop an outstanding knowledge of the operations of our club in order to provide members with seamless access to solving their problems.
Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications
3+ years of customer service and/or hospitality experience
2+ years of account management experience is preferred
Adaptable-ability to pivot in a high-growth and changing
College education and/or degree preferred
Excellent written and verbal communication skills
Strong understanding of the luxury industry, global cultures, and international travel
General understanding of CRM systems and functionality
Fluency in a second language is highly regarded
Proficiency in Microsoft Office and Macintosh software programs
Job Type
Full-time
Experience
Account Management: 2 years (Preferred)
Customer Service: 3 years (Required)
Hospitality: 2 years (Preferred)
To learn more or apply for this position on indeed:
If you would like to be considered for a positions with our company, please submit a copy of your resume and cover letter to careers@thirdhome.com. We will review all inquiries and contact those whose talents are best suited for the current and/or future positions at THIRDHOME.
