We are passionate about elevating every travel experience, and we are dedicated to delivering the finest customer service.
Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.
We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.
The Perks
Full Benefits Package:
401K, medical, dental and vision coverage for you and your dependents, profit sharing, Basic Life/AD&D, Short-Term Disability, Long-Term Disability, Maternal & Paternal Leave, and a collection of vacation, PTO and holidays each year.
Transparency:
Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.
Office morale corral:
Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.
All-star team:
A fantastic team of coworkers who love what they do.
Travel:
The opportunity to earn Keys and travel the world.
Training:
Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.
Casual Office Environment:
We care more about your performance and dedication to our members than your suit.
Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within the club, the Member Experience Team is a vital component of THIRDHOME.
As a Member Experience Associate you must be proactive, organized, an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.
More specifically, you will
Report to the Senior Manager of Member Experience
Interact daily with members and partners via phone, email, and Live Chat
Address member inquiries regarding travel, exchanges, fees, etc.
Collaborate with the Team to ensure each member receives prompt responses to inquiries
Onboard new members weekly based upon leads to new member conversions
Proactively engage and interact daily with assigned members
Approach solutions with members, with a strong ability to prioritize and deliver on multiple projects and deadlines in a fast-paced environment
Utilize strong conflict resolution skills to de-escalate member interactions when necessary
Maintain a professional demeanor and productivity in stressful or difficult situations
Facilitate resolutions for members’ concerns
Understand the intricacies of club membership to maximize membership potential
Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications
3-5+ years of customer service and/or hospitality experience
2+ years of account management experience is preferred
Excellent creative writing and grammar skills, ability to “think outside the box”
Strong understanding of the luxury industry, global cultures, and international travel
General understanding of CRM systems and functionality
College education
Fluency in a second language is highly regarded
Proficiency in Microsoft Office and Macintosh software programs
Job Type
Full-time
Experience
Account Management: 2 years (Preferred)
Customer Service: 3 years (Required)
Hospitality: 2 years (Preferred)
To learn more or apply for this position on indeed:
Our Client Growth Partnerships Team at THIRDHOME are skilled sales and hospitality professionals focused on ensuring that our members are benefiting from their club membership by re-engaging with inactive members through proactive communications and soft sales skills.
Responsibilities
Report to the Director of Partnership Engagement
Re-engage inactive partnership/affiliate members through contact to deposit weeks, upgrade membership, or purchase keys
Collaborate with the Team to ensure the re-engagement of each member is completed in an effective and timely fashion
Utilize CRM system to coordinate, schedule, and maintain data for engagement calls and follow-up tasks
Interact daily with inactive members and partners via phone and email
Understand the intricacies of club membership to maximize membership potential
Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications
1-3+ years of customer service and/or hospitality experience is preferred
Excellent creative writing and grammar skills, ability to “think outside the box”
Strong understanding of the luxury industry, global cultures, and international travel
General understanding of CRM systems and functionality
College education
Fluency in a second language is highly regarded
Proficiency in Microsoft Office and Macintosh software programs
Please Note: Recruitment is on a rolling basis – If you reside in the Nashville area, and your skills and experience align with the position – we will contact you via email. THIRDHOME is an equal opportunity employer.
Job Type
Full-time
Education & Experience
Bachelor’s (Required)
Customer Service: 1 year (Preferred)
Hospitality: 1 year (Required)
Location
Brentwood, TN (Required)
Language
a second language (Preferred)
To learn more or apply for this position on indeed:
If you would like to be considered for any current or future positions with our company, please submit a copy of your resume and cover letter to careers@thirdhome.com. We will review all inquiries and contact those whose talents are best suited for the current and/or future positions at THIRDHOME.
