Careers

We are passionate about elevating every travel experience, and we are dedicated to delivering the finest customer service.

Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.

We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.

The Perks

Full Benefits Package:

401K, medical, dental and vision coverage for you and your dependents, profit sharing, Basic Life/AD&D, Short-Term Disability, Long-Term Disability, Maternal & Paternal Leave, and a collection of vacation, PTO and holidays each year.

Transparency:

Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.

Office morale corral:

Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.

All-star team:

A fantastic team of coworkers who love what they do.

Travel:

The opportunity to earn Keys and travel the world.

Training:

Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.

Casual Office Environment:

We care more about your performance and dedication to our members than your suit.

Available Positions

Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. If you would like to be considered for any current or future positions with our company, please submit a copy of your resume and cover letter to careers@thirdhome.com. We will review all inquiries and contact those whose talents are best suited for the current and/or future positions at THIRDHOME.

Member Experience Associate – London, U.K.

Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver excellent service to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within The Club, the Member Experience Team is a vital component of THIRDHOME.

As a Member Experience Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.

Responsibilities and Duties

Report to the Director of Operations, Exchange
Collaborate with the Team to ensure each member receives prompt responses to inquiries
Interact daily with members and partners via phone, email, and Live Chat
Gather images and information, create written content for new member’s property pages
Address member inquiries regarding travel, exchanges, fees, etc.
Facilitate resolutions for members’ concerns
Understand the intricacies of club membership to maximize membership potential
Build positive relationships, mutual trust, and respect within the THIRDHOME team

Qualifications and Skills

1-3+ years of customer service and/or hospitality experience
Excellent creative writing and grammar skills, ability to “think outside the box”
Strong understanding of the luxury industry, global cultures, and international travel
General understanding of CRM systems and functionality
College education
Fluency in a second language is highly regarded
Proficiency in Microsoft Office and Macintosh software programs