Careers
We are passionate about elevating every travel experience, and we are dedicated to delivering the finest customer service.
Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.
We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.
Available Positions
- Member Experience Associate
- Affiliate Member Associate
Member Experience Associate
The Role
Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver world-class customer service to our high-net worth travel club members. In this capacity you will interact with our members to help them maximize their club experience. As the “voice” of THIRDHOME, The Member Experience Team plays a critical role in the success of the club.
As a Member Experience Associate you must be an outstanding oral and written communicator, completely comfortable on the telephone, proactive, organized, and have the gift of listening. With these skills your responsibility is to provide your members with solutions and ideas to help them fully enjoy the benefits of our luxury travel club. You must be able to think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.
More specifically, you will:
- Report to the Manager or Senior Manager of Member Experience
- Be dedicated to support a set group of members; your book of business
- Interact daily with members via phone, email, and Live Chat
- Possess exceptional customer service skills dealing with member inquiries- including travel, exchanges, fees and sometimes, difficult issues
- Contribute to the growth of your book of business by increasing revenue for the company by proactively engaging with your members
- Collaborate with your peers and team members to ensure that your members receive prompt and accurate responses to their questions and needs
- Assist new members with setting up and navigating their online property portal
- Initiate follow up calls with members to review their past trips, assess future travel plans and present new opportunities to enhance their journey with THIRDHOME
- Approach solutions with members, with a strong ability to prioritize and deliver on multiple projects and deadlines in a fast-paced environment
- Utilize strong conflict resolution skills to de-escalate member interactions when necessary
- Maintain a professional demeanor and productivity in stressful or difficult situations
- Develop an outstanding knowledge of the operations of our club in order to provide members with seamless access to solving their problems
- Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications
- 3+ years of customer service and/or hospitality experience strongly preferred
- 2+ years of account management experience is strongly preferred
- Adaptable-ability to pivot in a high-growth and changing environment
- College education and/or degree preferred
- Excellent written and verbal communication skills
- Strong understanding of the luxury industry, global cultures, and international travel
- General understanding of CRM systems and functionality
- Fluency in a second language is highly regarded
- Proficiency in Microsoft Office and Macintosh software programs
Benefits
- Group Health Plan with United Healthcare, company pays 60%
- Health Savings Account and a Flexible Savings Account
- Vision and Dental with BlueCross/Blue Shield of Tennessee
- 401k Retirement Plan, including profit-sharing program
- Short-term Disability, 100% company paid
- Long-term Disability, 100% company paid
- Basic Life Insurance/AD&D, 100% company paid
- Direct Deposit
- 1 Key per quarter to use toward a THIRDHOME accommodation
Affiliate Member Associate
The Role
Our Affiliate Team at THIRDHOME are skilled hospitality professionals that deliver world-class customer service to our high-net worth travel Club Members. In this capacity you will interact with our members to help them maximize their Club experience. As the “voice” of THIRDHOME, The Affiliate Team plays a critical role in the success of the Club.
As an Affiliate Member Associate you must be an outstanding oral and written communicator, completely comfortable on the telephone, proactive, organized, and have the gift of listening. With these skills your responsibility is to provide your members with solutions and ideas to help them fully enjoy the benefits of our luxury travel club. You must be able to think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.
This position requires the employee to live in the Nashville, TN area and will work three days in the office and two days remotely.
More specifically, you will:
- Report to the Manager or Senior Manager of the Affiliate team
- Be dedicated to support a set group of members; your book of business
- Interact daily with members via phone, email, and Live Chat
- Possess exceptional customer service skills dealing with member inquiries- including travel, exchanges, fees and sometimes, difficult issues.
- Contribute to the growth of your book of business by increasing revenue for the company by proactively engaging with your members.
- Collaborate with your peers and team members to ensure that your members receive prompt and accurate responses to their questions and needs.
- Assist new members with setting up and navigating their online property portal
- Initiate follow up calls with members to review their past trips, assess future travel plans and present new opportunities to enhance their journey with THIRDHOME.
- Approach solutions with members, with a strong ability to prioritize and deliver on multiple projects and deadlines in a fast-paced environment
- Utilize strong conflict resolution skills to de-escalate member interactions when necessary
- Maintain a professional demeanor and productivity in stressful or difficult situations
- Develop an outstanding knowledge of the operations of the Club in order to provide members with seamless access to solving their problems.
- Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications
- 3+ years of customer service and/or hospitality experience strongly preferred
- 2+ years of account management experience is strongly preferred
- Adaptable-ability to pivot in a high-growth and changing environment
- College education and/or degree preferred
- Excellent written and verbal communication skills
- Strong understanding of the luxury industry, global cultures, and international travel
- General understanding of CRM systems and functionality
- Fluency in a second language is highly regarded
- Proficiency in Microsoft Office and Macintosh software programs
Benefits
- Group Health Plan with United Healthcare, company pays 60%
- Health Savings Account and a Flexible Savings Account
- Vision and Dental with BlueCross/Blue Shield of Tennessee
- 401k Retirement Plan, including profit-sharing program
- Short-term Disability, 100% company paid
- Long-term Disability, 100% company paid
- Basic Life Insurance/AD&D, 100% company paid
- Direct Deposit
- 1 Key per quarter to use toward a THIRDHOME accommodation
To be considered for any of the roles above, please send a cover letter and resume to careers@thirdhome.com. Please Note: Recruitment is on a rolling basis – If you reside in the Nashville area, and your skills and experience align with the position – we will contact you via email. THIRDHOME is an equal opportunity employer.
Who we are
THIRDHOME is the premiere luxury property and travel club that is synonymous with quality and trust. Launched in 2010 the club has grown to more than 15,000 properties in 100 countries. Our main headquarters are in Nashville, Tennessee with an additional office in Marbella, Spain. Committed to remaining at the top of the luxury travel industry, the club provides its members and partners with access to an ever-increasing array of beautiful second homes. In addition to being the world’s most luxurious home exchange, the brand has experienced innovative growth and recently added luxury rental and concierge services.
Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. Comprehensive benefits (medical, dental, vision, 401(k), short-term disability, long-term disability, basic life, etc.) and a performance-based bonus plan are also available.
THIRDHOME provides a Level Funded medical plan with United Healthcare. In accordance with The Transparency in Coverage Final Rules, please visit United Healthcare’s webpage, Plan and Issuer Price Transparency for more information on this healthcare plan.
