Careers

We are passionate about elevating every travel experience, and we are dedicated to delivering the finest customer service.

Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.

We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.

The Perks

Full Benefits Package:

401K, medical, dental and vision coverage for you and your dependents, profit sharing, Basic Life/AD&D, Short-Term Disability, Long-Term Disability, Maternal & Paternal Leave, and a collection of vacation, PTO and holidays each year.

Transparency:

Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.

Office morale corral:

Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.

All-star team:

A fantastic team of coworkers who love what they do.

Travel:

The opportunity to earn Keys and travel the world.

Training:

Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.

Casual Office Environment:

We care more about your performance and dedication to our members than your suit.

Benefits vary by country of residence.

Available Positions

Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. If you would like to be considered for any current or future positions with our company, please submit a copy of your resume and cover letter to careers@thirdhome.com. We will review all inquiries and contact those whose talents are best suited for the current and/or future positions at THIRDHOME.

Member Experience Associate – London, U.K.

Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver excellent service to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within The Club, the Member Experience Team is a vital component of THIRDHOME.

As a Member Experience Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.

Responsibilities and Duties

Report to the Director of Operations, Exchange
Collaborate with the Team to ensure each member receives prompt responses to inquiries
Interact daily with members and partners via phone, email, and Live Chat
Gather images and information, create written content for new member’s property pages
Address member inquiries regarding travel, exchanges, fees, etc.
Facilitate resolutions for members’ concerns
Understand the intricacies of club membership to maximize membership potential
Build positive relationships, mutual trust, and respect within the THIRDHOME team

Qualifications and Skills

1-3+ years of customer service and/or hospitality experience
Excellent creative writing and grammar skills, ability to “think outside the box”
Strong understanding of the luxury industry, global cultures, and international travel
General understanding of CRM systems and functionality
College education
Fluency in a second language is highly regarded
Proficiency in Microsoft Office and Macintosh software programs

Client Growth Vice President

Our Client Growth Team at THIRDHOME are skilled sales and hospitality professionals who successfully develop relationships with our high net worth prospective members and partners. As a Client Growth Vice President, you must be proactive, multi-task like a pro, be detail-oriented, and possess the ability to communicate and listen effectively. You must also thrive on creating and implementing innovative solutions and strategies that strengthen relationships with prospective partners and generate new club memberships. Last but not least, as the Client Growth Vice President you must think quickly on your feet and adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.

Responsibilities and Duties

Report to the CEO

Develop strategic sales plans based on company goals that will promote sales growth and member satisfaction for the organization.
Ensures communications are coordinated, supports sales plan objectives and meets organizational expenditure requirements in conjunction with VP of Marketing and VP of Digital Marketing.
Work in conjunction with VP of Marketing on lead generation and quality of leads.
Generate scripts for the Client Growth team, monitor progress and analytics, and assist with training team members on a daily basis. This includes listening to each team member and giving immediate feedback.
Manages ALL NEW Accounts brought in by VP of Business Development. As the lead contact, you will own the new business relationship and be responsible for getting the follow up completed to generate new properties, members and deposits.
Build, develop and manage sales team capable of carrying out needed sales and service initiatives.
Lead managers and develop new team leaders within and is indirectly responsible for all employees within the division.

Build positive relationships, mutual trust, and respect within the THIRDHOME team

Qualifications and Skills

15+ years of luxury sales experience and business development
15+ years of luxury customer service
Excellent communications and grammar skills, ability to “think outside the box”
Experience in recruiting, managing and training
Strong understanding of the luxury industry, global cultures, and international travel
Strong understanding of CRM systems and functionality
College education
Experience in setting short term goals for a team and managing the team to reach short term goals.