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Careers


JOIN THE TEAM THAT IS CHANGING THE LUXURY TRAVEL INDUSTRY FOREVER

We are passionate about elevating every travel experience, and we are dedicated to delivering the finest customer service.

 

Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.

We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.

The Perks

 

Full Benefits Package:

401K, medical, dental and vision coverage for you and your dependents, profit sharing, and a collection of vacation, PTO and holidays each year.

Transparency:

Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.

Office morale corral:

Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.

All-star team:

A fantastic team of coworkers who love what they do.

Travel:

The opportunity to earn Keys and travel the world.

Training:

Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.

Casual Office Environment:

We care more about your performance and dedication to our members than your suit.

   

Available Positions

 

Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. If you would like to be considered for any current or future positions with our company, please submit a copy of your resume and cover letter to careers@thirdhome.com. We will review all inquiries and contact those whose talents are best suited for the current and/or future positions at THIRDHOME.

Member Experience Associate – London Office

The Role

Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within the club, the Member Experience Team is a vital component of THIRDHOME.

As a Member Experience Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time. More specifically, you will:

  • Report to the Director / Senior Manager of Member Experience
  • Collaborate with the Team to ensure each member receives prompt responses to inquiries
  • Interact daily with members and partners via phone, email, and Live Chat
  • Gather images and information, create written content for new member’s property pages
  • Address member inquiries regarding travel, exchanges, fees, etc.
  • Facilitate resolutions for members’ concerns
  • Understand the intricacies of club membership to maximize membership potential
  • Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

  • 1-3+ years of customer service and/or hospitality experience
  • Excellent creative writing and grammar skills, ability to “think outside the box”
  • Strong understanding of the luxury industry, global cultures, and international travel
  • General understanding of CRM systems and functionality
  • College education
  • Fluency in a second language is highly regarded
  • Proficiency in Microsoft Office and Macintosh software programs

To Apply:

  • To be considered for this role, you must submit a cover letter and CV to careers@thirdhome.com.
  • Please Note: Recruitment is on a rolling basis — If you reside in the London area, and your skills and experience align with the position we will contact you via email.

Rental Marketing Specialist

The Role

The Rental Marketing Specialist’s role is to build the new THIRDHOME Rentals market presence through increasing brand awareness, driving prospects to conversions and communicating through appropriate marketing channels.

  • Manage marketing and messaging for THIRDHOME Luxury Rentals
  • Know how to plan, create and implement a marketing strategy via SEO, social media, content marketing, email marketing, PPC and SEM
  • Understand the key measurement tools, monitoring ROI and KPIs
  • Create communications to renters and rentees , coordinating a newsletter and continually seeking more effective ways to communicate
  • Create a marketing strategy that includes: lead generation and branding via online advertising, e-blasts, and social media, other channels
  • Assist in developing social presence and advocating brand effectively
  • Coordinate market research efforts and third party database managers for qualified lead generation
  • Communicate with internal rental team members to ensure marketing needs are fulfilled
  • Edit and proof all final marketing / communication materials
  • Oversee the web site, its continued site design development and maintenance, and search engine optimization
  • Administer and manage CRM programs – managing customer database, tracking and qualifying leads for renters and rentees
  • Suggest and implement direct marketing methods to increase profitability
  • Stay current in luxury rental marketing trends and news

Experience & Qualifications

  • Bachelor’s degree
  • At least 4 years of Real Estate or Hospitality marketing experience
  • Vacation rental industry, travel/tourism experience is a plus;
  • Self-starter who is adaptable to change.
  • Prior marketing experience in residential real estate development and sales and hospitality industry preferred
  • Excellent writing skills with impeccable spelling and grammar.
  • Excellent organization and detail oriented skills preferred
  • Positive attitude and team player
  • Able to analyze problems and strategize for better solutions
  • Proficient in the Microsoft suite and the ability to operate a Mac.
  • Mailchimp (or comparable), WordPress, CRM experience a plus.
  • Charismatic self-starter who is resourceful and self-sufficient and works well under pressure and deadlines.
  • Ability to work at both strategic and tactical levels
  • A passion for travel and appreciation of the finer side of luxury services and goods.

To Apply:

  • To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
  • Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.

Client Growth Manager

The Role

Our Client Growth Team at THIRDHOME are skilled sales and hospitality professionals who successfully develop relationships with our high net worth prospective members and partners. As a Client Growth Manager, you must be proactive, multi-task like a pro, and possess the ability to communicate and listen effectively. You must also thrive on creating and implementing innovative solutions and strategies that strengthen relationships with prospective partners and generate new club memberships. Last but not least, as the Client Growth Manager you must think quickly on your feet and adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.

  • Report to the Director of Client Growth
  • Educate prospective members on services and membership opportunities provided by the club
  • Research, pursue, and deliver customer service excellence to prospective members and partners
  • Communicate and track progress with prospective members/partners via phone, email, and Live Chat
  • Deliver service excellence and implement strategies to achieve sales goals
  • Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

  • 3+ years of sales experience and/or business development
  • 2+ years of travel and hospitality experience and/or customer service
  • Excellent communication and grammar skills, ability to “think outside the box”
  • Strong understanding of the luxury industry, global cultures, and international travel
  • General understanding of CRM systems and functionality
  • College education
  • Fluency in a second language is highly regarded
  • Proficiency in Microsoft Office and Macintosh software programs

To Apply:

  • To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
  • Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.