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Careers


Join the team that makes luxury vacationing their number one priority

We are passionate about two things: luxury travel and providing the finest customer service experience possible.

 

Our ability to think outside the box is one of the many traits that set us a part. Every day we help our members leverage one of their biggest assets to travel the world, making priceless memories while savings thousands of dollars along the way. We are always on the hunt for smart, committed and entrepreneurial individuals to become new THIRDHOMErs.

The Perks

 

Full Benefits Package:

401K, medical, dental and vision coverage for you and your dependents, profit sharing, and a collection of vacation, PTO and holidays each year.

Transparency:

Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.

Office morale corral:

Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.

All-star team:

A fantastic team of coworkers who love what they do.

Travel:

The opportunity to earn Keys and travel the world.

Training:

Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.

Casual Office Environment:

We care more about your performance and dedication to our members than your suit.

   

Available Positions

 

Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. If you would like to be considered for any current or future positions with our company, please submit a copy of your resume and cover letter to careers@thirdhome.com. We will review all inquiries and contact those whose talents are best suited for the current and/or future positions at THIRDHOME.

 


Member Experience Associate – London Office

The Role

Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. From integrating new members to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within the club, the Member Experience Team is a vital component of THIRDHOME.

As a Member Experience Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time. More specifically, you will:

  • Report to the Director / Senior Manager of Member Experience
  • Collaborate with the Team to ensure each member receives prompt responses to inquiries
  • Interact daily with members and partners via phone, email, and Live Chat
  • Gather images and information, create written content for new member’s property pages
  • Address member inquiries regarding travel, exchanges, fees, etc.
  • Facilitate resolutions for members’ concerns
  • Understand the intricacies of club membership to maximize membership potential
  • Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

  • 1-3+ years of customer service and/or hospitality experience
  • Excellent creative writing and grammar skills, ability to “think outside the box”
  • Strong understanding of the luxury industry, global cultures, and international travel
  • General understanding of CRM systems and functionality
  • College education
  • Fluency in a second language is highly regarded
  • Proficiency in Microsoft Office and Macintosh software programs

To Apply:

  • To be considered for this role, you must submit a cover letter and CV to careers@thirdhome.com.
  • Please Note: Recruitment is on a rolling basis — If you reside in the London area, and your skills and experience align with the position we will contact you via email.

 

Member Engagement Senior Associate

The Role

Our Member Engagement Team at THIRDHOME is comprised of skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. Member Engagement Senior Associates are focused on ensuring that our members are benefiting from their club membership by re-engaging with inactive members through proactive communications and soft sales skills. By driving more activity within the club, the Member Engagement Team is a vital component of THIRDHOME.

As a Member Engagement Senior Associate you must be proactive, organized, be an excellent communicator, and have the gift of listening, while addressing and implementing successful strategies that exceed current member needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.

The Member Engagement Senior Associate will report to the Senior Vice President of Operations. In this role, responsibilities include, but are not limited to:

  • Interact daily with inactive members in an effort to re-engage and assist the member in booking travel, depositing stays, and more
  • Collaborate with the Team to ensure the re-engagement of each member is completed in an effective and timely fashion
  • Utilize CRM system to coordinate, schedule, and maintain data for engagement calls and follow-up tasks
  • Address current inactive member inquiries regarding travel, exchanges, fees, etc.
  • Facilitate resolutions for members’ concerns
  • Understand the intricacies of club membership to maximize membership potential
  • Build positive relationships, mutual trust, and respect within the THIRDHOME team

Experience & Qualifications

  • 1-3+ years of customer service and/or hospitality experience
  • Excellent creative writing and grammar skills, ability to “think outside the box”
  • Strong understanding of the luxury industry, global cultures, and international travel
  • General understanding of CRM systems and functionality
  • College education
  • Fluency in a second language is highly regarded
  • Proficiency in Microsoft Office and Macintosh software programs

To Apply:

  • To be considered for this role, you must submit a cover letter and resume to careers@thirdhome.com.
  • Please Note: Recruitment is on a rolling basis — If you reside in the Nashville area, and your skills and experience align with the position we will contact you via email.