We are passionate about elevating every travel experience,
and we are dedicated to delivering the finest customer service.
Thinking outside the box has been, is, and always will be what sets us apart. Every day we help our Owner Members leverage one of their biggest assets, their second home, to travel the world while saving thousands of dollars. Now we’re bringing that same life-changing focus to our Rental and Adventure Members. We truly believe one of our greatest assets is being “the connector” for all of our Members, and their friends and families, to make priceless memories wherever their travels take them.
We are always on the hunt for smart, committed, and entrepreneurial individuals to become new THIRDHOMErs. If you’re up for the challenge, let us know.
Available Positions
Relationship Manager
The Role
Our Relationship Management Team at THIRDHOME are skilled sales and hospitality professionals who successfully develop relationships with our high net worth prospective members and partners. As a Relationship Manager, you must be creative, proactive, organized, a multi-tasker, and possess excellent grammar skills. Last but not least, as a Relationship Manager, you must be able to adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.
More specifically, you will:
- Report to the Director of Relationship Management
- RMsare responsible for the team’s performance and ultimate growth goals for the Book of Business
- RMs will focus on bringing in qualified new club member, collaborate with the team to help build out new accounts, and ensure that prospects are assisted promptly in setting up their new membership accounts and property profiles
- Work closely with their Member Experience Associate in a partnership role to ensure they are achieving maximum member engagement
- Collaborate with the team to ensure each member receives prompt responses to inquiries regarding property pages
- Responsible for managing day to day proactive engagement with members
- Manages sales activities-including educating and converting inbound leads to members, bringing in qualified and quality members, and may include prospecting for new members
- Address new member activation, reactivating inactive members, and directing resources to serve members as needed
- Work closely with Member Experience Associate to identify opportunities within accounts to increase travel activity, recommend upgrades, and improve member education, etc.
- Understand the intricacies of club membership to maximize membership potential
- Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications
- 3+ years of inside business to consumer sales; preferably within the hospitality industry
- Excellent written and oral communication
- Well educated in sales process and pipeline management
- Strong computer skills including Office365 and CRM
- Knowledge of the luxury travel industry, global cultures, and international travel is a plus
- 4-year college degree preferred or proven history of success selling and servicing consumers within the luxury travel industry
- Fluency in a second language is highly regarded
Member Experience Associate
The Role
Our Member Experience Team at THIRDHOME are skilled hospitality professionals that deliver world-class customer service to our high-net worth travel club members. In this capacity you will interact with our members to help them maximize their club experience. As the “voice of THIRDHOME”, The Member Experience Team plays a critical role in the success of the club.
As a Member Experience Associate you must be an outstanding oral and written communicator, completely comfortable on the telephone, proactive, organized, and have the gift of listening. With these skills your responsibility is to provide your members with solutions and ideas to help them fully enjoy the benefits of our luxury travel club. You must be able to think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.
More specifically, you will:
- Report to the Manager or Senior Manager of Member Experience
- Be dedicated to support a set group of members; your book of business
- Interact daily with members via phone, email, and Live Chat
- Possess exceptional customer service skills dealing with member inquiries- including travel, exchanges, fees and sometimes, difficult issues.
- Contribute to the growth of your book of business by increasing revenue for the company by proactively engaging with your members.
- Collaborate with your peers and team members to ensure that your members receive prompt and accurate responses to their questions and needs.
- Assist new members with setting up and navigating their online property portal
- Initiate follow up calls with members to review their past trips, assess future travel plans and present new opportunities to enhance their journey with THIRDHOME.
- Approach solutions with members, with a strong ability to prioritize and deliver on multiple projects and deadlines in a fast-paced environment
- Utilize strong conflict resolution skills to de-escalate member interactions when necessary
- Maintain a professional demeanor and productivity in stressful or difficult situations
- Develop an outstanding knowledge of the operations of our club in order to provide members with seamless access to solving their problems.
- Build positive relationships, mutual trust, and respect within the THIRDHOME team
Experience & Qualifications:
- 3+ years of customer service and/or hospitality experience strongly preferred
- 2+ years of account management experience is strongly preferred
- Adaptable-ability to pivot in a high-growth and changing environment
- College education and/or degree preferred
- Excellent written and verbal communication skills
- Strong understanding of the luxury industry, global cultures, and international travel
- General understanding of CRM systems and functionality
- Fluency in a second language is highly regarded
- Proficiency in Microsoft Office and Macintosh software programs
Email Marketing Specialist
The Role
Our Email Marketing Specialist at THIRDHOME supports the marketing department and is responsible for a variety of marketing activities and operates within a deadline driven environment. Attention to detail and project management skills are key to this role. The position will manage multiple projects and deliverables with guidance from the VP Marketing.
As an Email Marketing Specialist, you must be creative, proactive, organized, a multi-tasker, and possess excellent communication skills. Last but not least, you must be agile and able to adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.
Specific Tasks:
- Create various email and mobile campaigns, including template designs
- Measure results and optimize the lead nurturing workflows to convert leads into customers
- Measure/optimize effectiveness of CTAs, and content used in our email and mobile sends
- Work to minimize list decay and unsubscribes while increasing the productivity of our email and SMS sends
- Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email and mobile
- Participate in strategic initiatives; contributing to long term vision and planning
- Understand the intricacies of club membership and the business
- Build positive relationships, mutual trust, and respect within the THIRDHOME team
- Other duties and responsibilities assign as needed
Experience and Qualifications
- Bachelor’s degree in Marketing, Communications, or related field
- One year related experience preferred
- Familiarity or experience with CRM – such as HubSpot
- Proficiency in Microsoft Office Suite required
- Experience with Creative Suite: Specifically InDesign, Illustrator, Adobe Photoshop. Video-editing software a definite plus.
- Familiarity with WordPress
- A high level of attention to detail and project management skills
- Strong ability to research, troubleshoot, and analyze data.
- Excellent written and graphic communication skills.
- Strong attention to detail, creativity, and knowledge of information technology.
- Ability to establish priorities and to plan and monitor own work plan.
- Ability to prioritize, multi-task, and work independently and in cross-departmental teams in a fast-pace, deadline-driven environment.
Digital Marketing Specialist
The Role
Our Digital Marketing Specialist at THIRDHOME supports the marketing department and is responsible for a variety of marketing activities and operates within a deadline driven environment. Attention to detail and project management skills are key to this role. The position will manage multiple projects and deliverables with guidance from the VP Marketing.
As a Digital Marketing Specialist, you must be creative, proactive, organized, a multi-tasker, and possess excellent communication skills. Last but not least, you must be agile and able to adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.
Specific Tasks:
- Google Ad Words/ SEO/SEM:
- Strategy and execution of campaigns
- Short copy as needed for new SEM ads
- GDN/Banner ad design for Google Display
- Make and maintain website page updates as related to marketing efforts
- Updates specific marketing sections of the website
- Maintains the landing pages library spreadsheet and creates new landing pages as needed
- Plan and publish online content in concert with ongoing marketing/technology initiatives
- Maintain online lead generation across CRM and CMS pages(forms to offers pages and translations)
- Coordinates with web development team during weekly meeting and provides input on marketing needs
- Creates testing plan and runs A/B testing on various pages as needed, tracks progress and edits accordingly
- Coordinate translations with international office
- Understand the intricacies of club membership and the business
- Build positive relationships, mutual trust, and respect within the THIRDHOME team
- Other duties and responsibilities assign as needed
Experience & Qualifications:
- Bachelor’s degree in Marketing, Communications, or related field
- One to three years related experience
- Fluency with WordPress
- Knowledge of analytical tools such as Google Analytics and Google AdWords
- Proficiency in Microsoft Office Suite required
- Experience with Creative Suite: Specifically InDesign, Illustrator, Adobe Photoshop. Video-editing software a definite plus.
- A high level of attention to detail and project management skills
- Strong ability to research, troubleshoot, and analyze data
- Excellent written and graphic communication skills
- Strong attention to detail, creativity, and knowledge of information technology
- Ability to establish priorities and to plan and monitor own work plan
- Ability to prioritize, multi-task, and work independently and in cross-departmental teams in a fast-pace, deadline-driven environment
To be considered for any of the roles above, please complete an application and send a cover letter and resume to careers@thirdhome.com. Please Note: Recruitment is on a rolling basis – If you reside in the Nashville area, and your skills and experience align with the position – we will contact you via email. THIRDHOME is an equal opportunity employer.
WHO WE ARE
THIRDHOME is the premiere luxury property and travel club that is synonymous with quality and trust. Launched in 2010 the club has grown to more than 11,000 properties in 94 countries. Our main headquarters are in Nashville, Tennessee with an additional office in London, England. Committed to remaining at the top of the luxury travel industry, the club provides its members and partners with access to an ever-increasing array of beautiful second homes. In addition to being the world’s most luxurious home exchange, the brand has experienced innovative growth and recently added luxury rental and concierge services.
Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company. Comprehensive benefits (medical, dental, vision, 401(k), short-term disability, long-term disability, basic life, etc.) and a performance based bonus plan are also available.
