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FREQUENTLY ASKED QUESTIONS

ANSWERS

Is the THIRDHOME program just for second home owners?
Yes. Primary residences are not eligible for the program. Second homes are typically in the most prime vacation or investment home locations and we find that guests prefer staying in vacation homes as opposed to primary residences that include owner's personal items, etc. This way our members are assured of the most comfortable vacation exchange experience possible.top
Is this a direct exchange meaning that I have to go to the person's property that stayed in my second home?
No, this is not a direct exchange club. You receive credits called "Keys," whenever you deposit stays in your property that are accepted into the THIRDHOME system. As you have given these stays to THIRDHOME, they then cannot be used by you or rented out to others. On giving these stays, you receive the equivalent number of Keys, which you can then trade to use for any other property showing availability in the program. If you see a property you like and it is showing availability for the time you want to go, provided you have enough Keys in your account, simply pay the exchange fee, ranging from $395 to $995 USD, and that property will be yours for that stay.top
Who gets the exchange fee?
The exchange fee is paid to THIRDHOME for creating and maintaining the club, offering the program, and facilitating the exchanges between members. The Host Member earns Keys for depositing their stays but does not receive any of the exchange fees.top
Who would be staying in my property?
Only other THIRDHOME members and their guests will be staying at your property. All guests eligible to stay in THIRDHOME properties are themselves registered and vetted members of the club. For peace of mind, after a reservation is completed, members are able to communicate with each other prior to the stay. The only exceptions include occasional representatives from sponsoring real estate companies, partners and THIRDHOME's board of directors. On these limited occasions, the THIRDHOME management team would be responsible for these guests.top
How do you define "Host Member" and "Guest Member"?
A Host Member is the owner of a particular property in the program and the Guest member is the member that would be staying at the property of another member.top
How is THIRDHOME different from a timeshare?
Timeshare typically refers to a situation where owners have purchased a week or two in a condominium along with a number of other people. THIRDHOME is designed for luxury, fully and privately owned second homes – i.e. for people who own the whole property and not just one week. THIRDHOME may allow a select number of very upscale luxury fractional developments to be involved in the program but we will be very selective and only associate with the top communities.top
How is THIRDHOME different from other second home exchange websites?
  • First, THIRDHOME if not a conventional exchange program. We maintain an exclusive club and reciprocal benefits program that enables our members to experience other wonderful properties in a way where they truly get out what they put in.
  • Second, we are very selective and only accept properties, resorts and locations that are some of the most desirable in the world.
  • Third, we only allow second homes in the program and do not accept primary residences.
  • Fourth, we perform a series of verification steps before members and their properties are accepted into the program. And many of our members come from luxury Affiliate partners or are referred by our other members.
  • Fifth, because we use the most advanced interactive technology, we offer our members the most updated, accurate information possible. This enables our members to make real-time bookings and plans without having to send speculative requests and wait for responses. Direct and simultaneous exchanges are not required in THIRDHOME.
  • Sixth, unlike conventional exchanges, all terms and conditions, and behavioral expectations for the host and guest, are established by THIRDHOME. There is no need to create agreements between parties. It is already done.
  • Overall, THIRDHOME's unique exchange program and unequalled access to the world's most luxurious vacation properties provide the very best value in the industry for discerning second home owners.
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How much does it cost to become a THIRDHOME member?
Memberships are offered through our Sponsors, or via our website www.thirdhome.com. The Initiation fee to join the club is $2500. THIRDHOME may at times waive the initiation fee for members of specific affiliated resorts or those that make qualifying deposits upon joining. Once approved as a Member, the only required payment is an exchange fee paid to THIRDHOME by a Guest Member when they make a booking to use another property in the club. Members may choose to upgrade at an annual fee to a Membership tier offering greater privileges.top
If I am a second home owner and want to join THIRDHOME, how does it work?
To become a member in THIRDHOME, you simply click hereto join.top
Can I talk to someone before I join?  
Yes, if you are calling from North or South America, you can call our new memberships team in the USA at 615-933-7600. If you are calling from Europe, Asia, Africa and Australia, please call our London office at +44.207.193.3091.top
How much does it cost to stay in a property?
Exchange fees range from $395 to $995 USD per stay. The fee for each available stay is listed on the property page in the Upcoming Availability section, and is a function of the number of Keys required for that reservation: 1 Key = $395, 2 and 3 Keys = $495, 4 and 5 Keys = $595, 6 and 7 Keys = $795, 8 Keys or more = $995. THIRDHOME will at time offer promotional discounts or other unique opportunities, which may change the fee and will be disclosed prior to any reservation. The only other charges that may apply would be specified in the property description and may include such things as additional property staff, a cook or driver or other available services/options. If tipping of staff is suggested, the Host Member should offer that information in the description of the property as well.top
Am I responsible for cleaning the property before I leave?
No. The Host Member is responsible for having the property clean when you arrive and having the property cleaned upon your departure. We ask that Guest Members leave the property reasonably clean. This does not include washing linens, towels or cleaning floors. Guest Members should treat the property as if it were their own.top
I am thinking about selling my vacation home. Is a THIRDHOME membership transferable to the next homeowner?
Yes, absolutely. Also, if you sell your property, you are able to keep your membership and all Keys earned provided that the new owners honor the stays you have deposited. If at the time of the sale the stays you deposited have not been booked, then THIRDHOME can return those stays to you provided you have enough Keys in your account. Or, if you wish to transfer deposited stays to a different property this can be done too and your Key account adjusted accordingly. You may continue to use THIRDHOME until all of your key credits are fully used as long as your membership remains active. Having THIRDHOME membership available as a perk for potential buyers of your property may also give you an advantage in the marketplace.top
Can I charge rent for Guest Members to use my property?
No. Charging of rent is not allowed between members.top
I am concerned about having other people I don't know stay in my home. What should I do so that guests take good care of my property?
We believe the caliber of THIRDHOME members means that guests will respect each other's homes and property. Remember that each member is a Host and a Guest and the Guest member is doing the same thing with his/her property as you. All members must be in good standing to use any of their Keys. Our feedback and rating system is closely monitored meaning that members have to maintain the highest rating possible otherwise their membership privileges will be rescinded. THIRDHOME's Host Assurance Program adds additional peace of mind for hosts, providing for payment of between $5,000 and $15,000 (dependent on Membership tier) for covered damage that a Guest does not personally reimburse.top
Do Keys that member earns ever expire?
Keys have a 15-month lifespan (24 months for President’s Club, No expiration for Chairman’s Club and Chairman’s Club Preferred members) from the start date of the stay deposited. As soon as stays are deposited, (or when booked by members in the case of last minute and Off Season deposits) the relevant number of Keys are credited and available for use.top
How many Keys will I earn?
THIRDHOME determines the value of each stay offered by members in “Keys,” the THIRDHOME currency. When you join, your home is assigned a base Key level, ranging from one to five, based on its current market value, desirability of the location, and the home’s level of fixtures and finishes. When you deposit an Off Season or Non Peak stay into the system, you can earn the base amount of Keys. Deposit a Peak stay and you can earn double Keys. Deposit a Super Peak stay and you can earn triple keys.top
How do you determine the Seasonal Calendar for each property?
THIRDHOME classifies each stay as Off Season, Non Peak, Peak or Super Peak for a given home’s geographic location, as shown on the THIRDHOME deposit calendar. The number of Keys offered varies by season as shown on this calendar. We consider the predictable annual change in seasons that influence that location’s appeal for vacation travel. In addition, we track the desirability of a given stay in that location based on historical booking behavior, stated interest of our members, as well as published sources of pricing and demand data.top
Can I exchange my Keys for cash?
No. No cash for Keys exchange is allowed in our program. Keys earned by depositing stays into the system, must be used by members to book travel.top
How long can I stay at a member property?
Each exchange is for a 3, 4 or 7-night period. Members can book properties for longer than 7-nights, if available, but the requisite number of Keys and exchange fees will be required. For example, if a member books the same property for two (2) weeks, they will pay two (2) exchange fees and the appropriate Keys for the two week period will be debited from the member's account.top
What if I have more than one vacation home and two or more qualify for the THIRDHOME program?
No problem. You can add multiple properties that you own under a single membership account.top
If I am a Guest Member, can I talk to the Host Member before our trip?
Yes, once the reservation has been confirmed and the exchange fee paid, THIRDHOME will provide contact information to both the Guest Member and Host Member so they can contact each other to discuss any questions they may have about the property, gaining access, the area, etc.top
How many exchanges must I partake in a year?
As a Host Member you must deposit a minimum of one Key-earning week per year. In order to participate in exchanges you must have Keys in your account.top
What happens if I need to take back a stay I have deposited?
If you wish to take back one or more of your deposited stays and use them for yourself, you can do so provided a Guest Member has not yet reserved the stay, and that you still have enough Keys in your account. Your stays will be returned to you and the requisite number of Keys debited from your account and returned to the company.top
As a member, can I rent out my property in the conventional manner if I wish?
Of course you can. THIRDHOME membership is designed to run alongside conventional renting. However, once deposited, those stays are contractually bound to THIRDHOME and cannot be rented out or used by others.top
How does the feedback system work?
THIRDHOME provides a robust feedback system to provide an incentive for members to maintain the quality of their transactions and assets. Both Guest and Host members will have the opportunity to provide feedback about their transaction experiences - regarding the properties and the members themselves – after the conclusion of each stay.top
What happens to the balance of Keys in my account if I decide to close it?
If you wish to terminate your account, please contact the Member Services team. Any future stays at your property, booked by another Member, must be honored.top
What about insurance?
All host members are required to make sure that they have appropriate Home Owners Insurance that covers others while in and around their properties. If members are at all unsure that they have this, then they need to clarify the situation with their Insurance provider before they join THIRDHOME.top
What are Member's Club, President’s Club and Chairman's Club Preferred?
THIRDHOME offers different membership tiers, each with their own unique set of benefits and annual costs. You will find a complete description of each on the THIRDHOME website. At each renewal you can choose the Club that best fits your needs. The Member’s Club is offered at no annual fee. You can deposit, search and make reservations and pay only when your travel. The President’s Club offers more privileges such as longer lasting Keys and enhanced search and alert capabilities for $495 per year. The Chairman's Club Preferred, costs $1995 per year and allows you to book last minute reservations without using your Keys, earn Keys that never expire for approved deposits, and other benefits including our highest level of protection in the Host Assurance Program. Members are able to upgrade at any time.top
What is the Keyless Booking benefit for Chairman's Club and Chairman’s Club Preferred?
The Keyless booking benefit allows Chairman's Club and Chairman’s Club Preferred members to reserve select stays with 30 days or less until the date of arrival without using any of their Keys. It is a valuable benefit, which allows you to take some trips without making a corresponding deposit. It was created to motivate bookings of stays that would otherwise go unused after being on the system for the appropriate time. The majority of stays deposited will become available for Keyless booking when they reach the 30-day booking window. Deposits must be available on the system for 7 days before they become eligible. Deposits made with less than 30 days until the date of arrival will not become available for zero Keys. Keyless stays in the 30-day booking window will have a special demarcation to make it easy to identify them when viewing availability.top
What is the Host Assurance Program?
As added peace of mind for Members when they act as hosts to other THIRDHOME Members in the program: the THIRDHOME Club agrees to pay you, as a Host Member, to repair or replace your Covered Property damaged or destroyed as a result of a Covered Loss, subject to the limitations, exclusions and conditions in the THIRDHOME Club Host Assurance. Payment are up to $5000 for Members Club, $10,000 for President’s Club and $15,000 for Chairman’s Club/Chairman’s Club Preferred/Chairman’s Club Plus or Founder’s Circle. YOU MUST COMPLY WITH ALL OF THE REQUIREMENTS AND CONDITIONS IN THE THIRDHOME HOST ASSURANCE PROGRAM IN ORDER TO BE ELIGIBLE TO RECEIVE ANY PAYMENTS FOR COVERED LOSSES.top

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