Say hello to Jules, ThirdHome’s new chatbot available 24/7 to help you find answers faster and easier.
We’re excited to introduce a brand-new feature on ThirdHome: an AI-powered support chatbot that pops up right when you need it. Meet Jules, inspired by the turtledove in our logo – a bird known for choosing a nest built by other turtledoves as its home during migration. It’s a fitting symbol for ThirdHome, where members open their homes to one another.
This small but mighty assistant is here to:
- Answer questions instantly, no waiting
- Help guide you through membership, booking, and other FAQs
- Connect you our vault of 30,000+ homes available for your next adventure
Why We Launched Jules
We know you value speed and clarity. Whether you’re browsing properties, booking stays, or adding weeks, you shouldn’t have to dig for answers. Our live chat bridges that gap to make your experience smoother.
How Jules Works
When you visit www.thirdhome.com on your computer desktop, you’ll see a chat bubble appear in the bottom right corner.
Click the chat bubble to get started, then choose whether you’d like to “Chat” or view “Help” options.
If you select “Chat”, simply type your question (e.g., “How many Keys will I earn?”) and Jules will respond in real time. If you need more personalized help, please reach out to your Membership Experience Manager.
Selecting “Help” lets you search topics or explore categories to quickly find what you need in our Help Center.
What This Means for Members & Future Members
- Faster responses to common questions
- A more streamlined, intuitive experience across the site
- A smoother start for new members joining ThirdHome
We’re rolling Jules out now and would love your feedback. Try it out the next time you visit www.thirdhome.com and let us know: how was your experience?
ThirdHome Hosts now have protection for up to $5M USD of damage.
By partnering with Truvi, ThirdHome ensures that Guests and Hosts are protected during bookings.
ThirdHome members are now protected by our award-winning risk-management partner, Truvi. In the rare event a ThirdHome Guest causes damage during a stay and doesn’t reimburse the Host, Truvi provides protection for up to $5M in damage for any cause. This offer is global and includes both standalone homes and affiliate resort members.
Guest members continue to be responsible for their actions while staying in a property, and this does not absolve guests of any damage they inflict. However, our partnership with Truvi allows ThirdHome to offer members market-leading prevention. Our goal is to grant additional peace-of-mind for Host members.
What does Truvi Protection cover?
Truvi protects up to $5million USD in property damage caused by the accidental or deliberate; conduct of any ThirdHome Guest.
How much does having Truvi Protection cost?
Access to Truvi Protection is included in your membership fee. This means that as a Host, all Exchanges through ThirdHome will be covered by Truvi automatically.
What do I do when I find damage?
In the unlikely event that a Guest causes damage to your property during a ThirdHome stay: notify your ThirdHome associate immediately and we will reach out to Truvi on your behalf to get a claim started. IMPORTANT: our Truvi protection program has a ten (10) day reporting requirement. Be sure to have someone inspect your home soon after you host and notify us if damage is apparent. Coverage may not apply if Truvi is notified after the reporting period has lapsed.
Terms and Conditions for Truvi Protection apply. Please visit https://help.truvi.com/learning-hub/damage-protection-plan-dpp for more information.
For any questions on Truvi Protection, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 1-833-682-7264.
If your account is on limited status, it means you either haven’t paid your annual dues or haven’t added your required Key-earning week to the Club.
To return to normal account status, you must:
- Pay your annual dues of $295
- Add your required Key-earning week
Note: Full owners must add 1 Key-earning week every 12 months. Fractional owners are required to add 1 Key-earning week every 24 months. The date of your last added week will be used to track this requirement. Off-season and short notice weeks that book will also fulfill their requirement.
If you are up to date on your required week but have not paid your annual dues, you can pay at any time. Otherwise, the fee will be added when you reserve a trip. Monetary credit can be used to pay for the full price of your annual dues.
What CAN I do if my account is on “limited” status?
- You can still access your account
- You can search the site for available stays
- You can set up Saved Searches
- You can continue to receive availability notifications
- If you receive a “Keyless promotion,” you are still eligible to book it (you must still pay your annual membership dues, which will be added once you go to the checkout screen of the booking process)
What CAN’T I do if my account is on “limited” status?
- You can’t place a week on hold
- You can’t book an exchange until your active status is restored (the dues will be added once you go to the checkout screen of the booking process)
- You can’t purchase top-off Keys
- You can’t use the Request a Week system
- You can’t book an Adventures trip
For any questions regarding limited account status, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 833-682-7264.