Introducing the new way Exchange members can travel Keyless with THIRDHOME.
As part of our 2022 Club Updates, THIRDHOME is introducing Keyless Tokens. Learn how Exchange members earn the ability to book Keyless trips moving forward.
What is a Keyless Token?
A Keyless Token allows Exchange members to book any available Keyless stay within 60 days of arrival without using any Keys. You simply pay the Exchange fee. Keyless weeks will show the hourglass icon. See here:
How do I earn Keyless Tokens?
When any week that you add is reserved, you will earn a Keyless Token. Tokens can be earned for Off-Season and last-minute weeks as long as the week is reserved.
Who is eligible for Keyless Tokens?
All Exchange members are eligible for Keyless travel; however, some fractional owners are not eligible for Keyless Tokens.*
*Disclaimer: If you are an Exchange member and fractional owner at Diamante, Rancho San Lucas, Hacienda Encantada, Hacienda Del Mar, or Casa Del Mar resorts, a Token will not be awarded. A different Keyless opportunity is available to you once your deposit requirement is met. Email memberexperience@thirdhome.com if you have questions.
I am in an elevated membership tier. Do I now need Tokens to travel Keyless?
Members of Chairman’s and President’s Club tiers will continue to enjoy original benefits, including Keyless travel until your term expires (learn more here). However, as you add weeks, keep in mind that you will begin to earn Keyless Tokens for host reservations before your elevated membership expires.
Current Chairman’s Club members do not need to use Tokens to book 60-day Keyless, but a Keyless Token allows President’s Club members to book into Keyless 60 (as opposed to Keyless 30). Therefore, any Keyless Tokens earned and used by a President’s Club member will give you this benefit today. Once your tier expires, your membership will move to the new system, and you will continue to be eligible for Keyless Tokens.
Where can I find my Keyless Tokens?
You can see your total number of Keyless Tokens on your dashboard.
Click on “Keyless Token” to be brought to your Keyless Token summary page, where you can see a history of your Keyless Tokens, including when they will expire.
Do Keyless Tokens expire?
Yes, each Keyless Token has a 24-month lifespan.
Can I travel Keyless without Tokens?
Sometimes. THIRDHOME will occasionally run exclusive broader Keyless promotions for the benefit of all.
Using Keyless Tokens at Checkout
As of January 1, 2022, you may notice some changes to the booking checkout form. There is now an option to use a Keyless Token when applicable at checkout, as well as a new “TOTAL KEYS” line. This way, you can decide whether or not you want to use a Keyless Token on a qualifying reservation.
Here’s how you elect to use an available Keyless Token at checkout:
If you do not have a Keyless Token, you will not be able to select the “Use Keyless Token” option, and the TOTAL (KEYS) will reflect the non-Keyless cost:
If you are in an elevated membership tier, such as Chairman’s or President’s Club, here is how you book Keylessly through your tier:
Booking a week during a Keyless promotion? Similarly, you will see an auto-checked box, and the “TOTAL (KEYS)” will show 0. See here:
Remember: If you are an Exchange member and fractional owner at Diamante, Rancho San Lucas, Hacienda Encantada, Hacienda Del Mar, or Casa Del Mar resorts, a Token will not be awarded. A different Keyless opportunity is available to you once your deposit requirement is met. Email memberexperience@thirdhome.com if you have questions.
For any questions regarding Keyless Tokens, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 833-682-7264.
THIRDHOME Hosts now have protection for up to $5M USD of damage.
By partnering with SUPERHOG, THIRDHOME ensures that Guests and Hosts are protected during bookings.
THIRDHOME members are now protected by our award-winning risk-management partner, SUPERHOG. In the rare event a THIRDHOME Guest causes damage during a stay and doesn’t reimburse the Host, SUPERHOG provides protection for up to $5M in damage for any cause. This offer is global and includes both standalone homes and affiliate resort members.
Guest members continue to be responsible for their actions while staying in a property, and this does not absolve guests of any damage they inflict. However, our partnership with SUPERHOG allows THIRDHOME to offer members market-leading prevention. Our goal is to grant additional peace-of-mind for Host members.
What does SUPERHOG Protection cover?
SUPERHOG protects up to $5million USD in property damage caused by the accidental or deliberate; conduct of any THIRDHOME Guest.
How much does having SUPERHOG Protection cost?
Access to SUPERHOG Protection is included in your membership fee. This means that as a Host, all Exchanges through THIRDHOME will be covered by SUPERHOG automatically.
What do I do when I find damage?
In the unlikely event that a Guest causes damage to your property during a THIRDHOME stay. notify your THIRDHOME Team member immediately and we will reach out to SUPERHOG on your behalf to get a claim started. IMPORTANT: our SUPERHOG protection program has a ten (10) day reporting requirement. Be sure to have someone inspect your home soon after you host and notify us if damage is apparent. Coverage may not apply if SUPERHOG is notified after the reporting period has lapsed.
Terms and Conditions for SUPERHOG Protection apply. Please visit www.superhog.com for more information.
For any questions on SUPERHOG Protection, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 1-833-682-7264.
If you notice your account is on limited status, it means that you have not made your required deposit or have not paid your annual dues.
To return to normal account status, you must:
- Pay your annual dues of $295
- Fulfill your annual deposit requirement
Note: Full owners must deposit 1 Key-earning week every 12 months. Fractional owners are required to deposit 1 Key-earning week every 24 months. The date of your last deposit will be used to track this requirement. Off-season and short notice weeks that book will also fulfill their requirement.
If you are up to date on your deposit but have not paid your annual dues, you can pay at any time. Otherwise, the fee will be added when you reserve a trip. Monetary credit can be used to pay for the full price of your annual dues.
What CAN I do if my account is on “limited” status?
- You can still access your account
- You can search the site for available stays
- You can set up saved searches
- You can continue to receive availability notifications
- If you receive a “Keyless promotion,” you are still eligible to book it (you must still pay your annual membership dues, which will be added once you go to the checkout screen of the booking process)
What CAN’T I do if my account is on “limited” status?
- You can’t place a week on hold
- You can’t book an exchange until your active status is restored (the dues will be added once you go to the checkout screen of the booking process)
- You can’t purchase top-off keys
- You can’t use the Request a Week system
- You can’t book an Adventures trip
For any questions regarding limited account status, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 833-682-7264.