Your property photos are one of the first ways fellow Members experience your home. Clear, thoughtfully composed images help showcase the spaces, details, and setting that make a property distinctive while giving Members a more complete sense of what to expect from their stay.
And great property photos do not require professional equipment. A few simple steps before and during the shoot can make a meaningful difference in how your home is presented.
Before You Take Your Photos
A little preparation can go a long way. Before photographing your home, take a few moments to prepare both your camera and the space.
Start by wiping your camera lens to make sure photos are crisp and clear. Whenever possible, shoot during the day, when natural light can help rooms feel bright and welcoming. You can also tap the screen on your phone to adjust the brightness before taking a photo.
For smaller rooms, using the 0.5x wide-angle setting can help capture more of the space in a single image.
Finally, prepare the room itself. Make the beds, clear away clutter, and check the space for anything that may distract from the home.
Keep the Focus on the Space
The strongest property photos allow the home itself to take center stage.
Avoid dark or blurry photos, tilted images, and close-up shots that do not show the full room. Horizontal, level images that capture the complete space generally give Members a clearer understanding of the property.
People and unnecessary clutter should also be kept out of the frame.
Pets, however, are welcome to make the occasional charming cameo.
Capture the Complete Property
A strong photo gallery should help Members understand the entire home, not just a few standout spaces.
Before finishing your photo set, make sure you have included:
• All bedrooms
• All bathrooms
• Living spaces
• Exterior areas
• Views
• Amenities
Aim for bright, high-quality images that are horizontal, level, and show full-room views whenever possible.
Including the full range of spaces and amenities helps create a more complete and useful representation of your home.
How to Update Your Property Photos on ThirdHome
Already have photos on your property page that you would like to add to, reorder, or remove? You can manage your property gallery directly from your account.
Follow this path:
My Properties > Property Owner Edit Page > Photos
Once you are in the Photos tab, you can make several updates to your gallery.
Add New Photos
Use the Photos tab to add new images to your property gallery.
This is helpful when you have taken updated photos, added new amenities, refreshed a space, or simply have stronger images that better represent your home.
Reorder Your Photos
You can move photos around within the Photos tab to change the order in which they appear on your property page.
Consider leading with images that give Members a strong sense of the home and its setting, then use the rest of the gallery to provide a complete look at bedrooms, bathrooms, living spaces, outdoor areas, views, and amenities.
Delete Photos
You can also remove images you no longer want displayed.
If a photo is outdated, blurry, dark, repetitive, or no longer accurately represents the property, deleting it can help keep your gallery current and focused.
A Clearer Look at Your Home
Thoughtful property photography is ultimately about helping fellow Members understand the experience your home offers.
Bright, clear images, complete room views, and a well-organized gallery make it easier to explore the property before a stay. With a few simple adjustments and an occasional gallery refresh, you can help your home put its best foot forward while keeping its presentation accurate and true to the space.
Say hello to Jules, ThirdHome’s new chatbot available 24/7 to help you find answers faster and easier.
We’re excited to introduce a brand-new feature on ThirdHome: an AI-powered support chatbot that pops up right when you need it. Meet Jules, inspired by the turtledove in our logo – a bird known for choosing a nest built by other turtledoves as its home during migration. It’s a fitting symbol for ThirdHome, where members open their homes to one another.
This small but mighty assistant is here to:
- Answer questions instantly, no waiting
- Help guide you through membership, booking, and other FAQs
- Connect you our vault of 30,000+ homes available for your next adventure
Why We Launched Jules
We know you value speed and clarity. Whether you’re browsing properties, booking stays, or adding weeks, you shouldn’t have to dig for answers. Our live chat bridges that gap to make your experience smoother.
How Jules Works
When you visit www.thirdhome.com on your computer desktop, you’ll see a chat bubble appear in the bottom right corner.
Click the chat bubble to get started, then choose whether you’d like to “Chat” or view “Help” options.
If you select “Chat”, simply type your question (e.g., “How many Keys will I earn?”) and Jules will respond in real time. If you need more personalized help, please reach out to your Membership Experience Manager.
Selecting “Help” lets you search topics or explore categories to quickly find what you need in our Help Center.
What This Means for Members & Future Members
- Faster responses to common questions
- A more streamlined, intuitive experience across the site
- A smoother start for new members joining ThirdHome
We’re rolling Jules out now and would love your feedback. Try it out the next time you visit www.thirdhome.com and let us know: how was your experience?
ThirdHome Hosts now have protection for up to $5M USD of damage.
By partnering with Truvi, ThirdHome ensures that Guests and Hosts are protected during bookings.
ThirdHome members are now protected by our award-winning risk-management partner, Truvi. In the rare event a ThirdHome Guest causes damage during a stay and doesn’t reimburse the Host, Truvi provides protection for up to $5M in damage for any cause. This offer is global and includes both standalone homes and affiliate resort members.
Guest members continue to be responsible for their actions while staying in a property, and this does not absolve guests of any damage they inflict. However, our partnership with Truvi allows ThirdHome to offer members market-leading prevention. Our goal is to grant additional peace-of-mind for Host members.
What does Truvi Protection cover?
Truvi protects up to $5million USD in property damage caused by the accidental or deliberate; conduct of any ThirdHome Guest.
How much does having Truvi Protection cost?
Access to Truvi Protection is included in your membership fee. This means that as a Host, all Exchanges through ThirdHome will be covered by Truvi automatically.
What do I do when I find damage?
In the unlikely event that a Guest causes damage to your property during a ThirdHome stay: notify your ThirdHome associate immediately and we will reach out to Truvi on your behalf to get a claim started. IMPORTANT: our Truvi protection program has a thirty (30) day reporting requirement from the day the guest departs. Be sure to have someone inspect your home soon after you host and notify us if damage is apparent. Coverage may not apply if Truvi is notified after the reporting period has lapsed.
Terms and Conditions for Truvi Protection apply. Please visit https://truvi.com/screen-and-protect/host-protection/ for more information.
For any questions on Truvi Protection, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 1-833-682-7264.
If your account is on limited status, it means you either haven’t paid your annual dues or haven’t added your required Key-earning week to the Club.
To return to normal account status, you must:
- Pay your annual dues of $295
- Add your required Key-earning week
Note: Full owners must add 1 Key-earning week every 12 months. Fractional owners are required to add 1 Key-earning week every 24 months. The date of your last added week will be used to track this requirement. Off-season and short notice weeks that book will also fulfill their requirement.
If you are up to date on your required week but have not paid your annual dues, you can pay at any time. Otherwise, the fee will be added when you reserve a trip. Monetary credit can be used to pay for the full price of your annual dues.
What CAN I do if my account is on “limited” status?
- You can still access your account
- You can search the site for available stays
- You can set up Saved Searches
- You can continue to receive availability notifications
- If you receive a “Keyless promotion,” you are still eligible to book it (you must still pay your annual membership dues, which will be added once you go to the checkout screen of the booking process)
What CAN’T I do if my account is on “limited” status?
- You can’t place a week on hold
- You can’t book an exchange until your active status is restored (the dues will be added once you go to the checkout screen of the booking process)
- You can’t purchase top-off Keys
- You can’t use the Request a Week system
- You can’t book an Adventures trip
For any questions regarding limited account status, please contact the Member Experience Team by email at MemberExperience@thirdhome.com or call 833-682-7264.
You hold the Keys.
“Name Your Own Price” (NYOP) gives Host Members more flexibility when adding a week to the Exchange. With this feature, you can choose to increase the number of Keys you’ll earn for your week, up to 150% of its normally assessed Key value.
For example, a home that would normally be valued at 8 Keys for a Peak Stay can be adjusted via the “Name Your Price” tool to 9, 10, 11, or 12 Keys. You decide how many Keys you’d like to earn.
How It Works
Visit your deposit calendar. Select a Non-Peak, Peak, or Super Peak week that you want to make available to The Club. Next, select “Add Deposit.” You are then given the option to “Name Your Price” and specify the Key value in the drop-down menu. Once you confirm the deposit, the ThirdHome Team will then approve it.
All “Name Your Price” weeks deposited into the Club will only earn Keys when booked and never go Keyless. Members will be notified if the week they deposited gets booked, and the Keys will then be added to their account automatically, just like any other deposit.
Any available weeks shown on a property page that were deposited using the “Name Your Price” option will appear with a small icon next to it. This will indicate that the owner has set a custom price for the week and why it isn’t Keyless.
For any questions you have regarding this feature, please contact the Member Experience Team by emailing MemberExperience@thirdhome.com or by calling 833-682-7264.
Ready to give it a try? Click below to add a week! Remember, you must be logged in to your account.