Laura is a customer-focused travel industry professional with over 20 years of experience delivering exceptional service, building high-performing teams, and creating seamless customer journeys across the globe.
Originally from the UK, Laura relocated to Australia’s Gold Coast in 2018 with her family. A passionate traveller who has explored extensively throughout Europe and beyond, Laura brings a deep personal and professional connection to the world of travel. Her commitment to creating meaningful, personalised experiences shines through in every role she takes on.
From the fast-paced sales floors of UK tour operators to leading customer experience and operations teams in luxury travel and lifestyle brands, Laura’s career has been defined by her ability to lead with heart, think strategically, and drive consistent results. She is known for transforming challenges into growth opportunities, whether through uniting teams, improving service delivery, or implementing scalable, customer-first solutions.
Calm under pressure and highly motivational, Laura brings unwavering energy, sharp focus, and a customer-obsessed mindset to everything she does. Her leadership is grounded in empathy, accountability, and a deep understanding of what truly matters to customers, whether that’s resolving issues quickly and effectively, elevating the end-to-end journey, or building teams that genuinely care about delivering exceptional service. Laura thrives in dynamic, fast-paced environments, where her ability to stay composed, make informed decisions, and inspire those around her consistently leads to strong team culture and outstanding customer outcomes.
Outside of work, Laura lives by the motto “balance is everything” – she’s a CrossFit lover with a soft spot for margaritas and finds joy in setting off on new adventures and making memories with her beautiful family.
Casey is an experienced cloud and platform engineer with nearly two decades of experience building, automating, and modernizing infrastructure. Beginning his career in IT administration in the mid-2000s, he transitioned into cloud and DevOps work around 2015 and has since specialized in designing scalable, secure, and resilient environments.
At ThirdHome, Casey focuses on modernizing the company’s infrastructure and DevOps practices while building the foundations for a data-driven and AI-enabled platform. His work bridges software development, data science, and cloud architecture to create the next generation of the company’s technical foundation.
Outside of work, Casey is an avid musician who plays guitar and is learning drums. He enjoys everything from John Prine to The Beatles and is based in Birmingham, Alabama.
Francesca was raised in the beautiful Verona, close to the Italian Alps, where her love for the mountains and winter sports first took root. With a passion for languages and a curiosity for the world, she pursued studies in foreign languages and communication, which laid the foundation for her career in the travel and tourism industry. Her interest in technology and communication led her to specialize in digital strategy, working with global online travel agencies like Holidu to help businesses grow through sales, pricing optimization, and data analysis.
Motivated by her drive to explore and learn, Francesca expanded her career across various sectors, from consulting to education, always bringing creativity, adaptability, and a hands-on approach to each role. Over the years, she developed a strong expertise in revenue management. Her international background and language skills have enabled her to build strong relationships with clients and partners across diverse markets.
Francesca is thrilled to bring her travel tech experience and passion for storytelling to ThirdHome. She looks forward to contributing to our global community by supporting digital initiatives, enhancing member engagement, and showcasing the unique character of our luxury homes and destinations.
After completing her undergraduate studies in Political Science and Journalism at Lynn University, Francesca earned her Master’s degree in Social Entrepreneurship from the University of Southern California. She began her career as a Senior Marketing Coordinator at Mindful Integration of Construction Services, then moved into a Client Service Associate role at Guidepoint, where she sourced and vetted experts for private equity clients. Seeking a position that combined her marketing and client service experience, Francesca found the perfect role at ThirdHome as a Real Estate Growth Marketing Manager. In her role, she collaborates across teams to support the expansion of ThirdHome’s new Ambassador Program.
Bilingual in Spanish and English, Francesca was born in England and has lived in Denmark, Guatemala, San Francisco, Florida, Los Angeles, and Utah before settling in her current home of Arizona. In her free time, she enjoys hiking, paddle boarding, and getting lost in a good book.
Shana is a dynamic professional passionate about building meaningful relationships, delivering impactful results, and bringing energy and expertise to her work. With a degree in Marketing and Labor Economics and over a decade of her career in customer experience and product adoption, she has a keen understanding of client needs and a talent for crafting innovative solutions. Her unwavering dedication to excellence lies at the heart of her philosophy.
Raised in picturesque Michigan, Shana has always been an adventurous spirit and a wanderer at heart. An avid traveler and nature enthusiast, she finds inspiration in hiking scenic trails, exploring new destinations with friends, relaxing on the beach, and marveling at breathtaking sunsets. Her love for photography, helping others, and spreading joy shapes both her personal and professional life.
As the Operations Manager at ThirdHome, she combines her professional expertise, global perspective, and personal passions to drive growth, inspire innovation, and create exceptional experiences for members and colleagues alike.
Meagan is an internationally experienced professional with a strong ability for connecting with individuals from diverse backgrounds. Her global work and living experiences have equipped her with invaluable insights that enhance her approach to business development.
Passionate about delivering exceptional customer service, Meagan is dedicated to increasing brand awareness and partnerships, creating bespoke experiences that resonate with members and ambassadors. She prides herself on building meaningful relationships, understanding customer needs, and ensuring that their voices are heard and valued.
Vibrant, personable and self-motivated, Meagan approaches each challenge with confidence and enthusiasm. With a logical mind and practical problem-solving skills, she is committed to seeing initiatives through to successful completion, always aiming to exceed member and ambassador expectations.
Meagan’s passion for travel began at 19 when she relocated to the UK to work on cruise ships. This experience provided her with an introduction to diverse countries and cultures, igniting her enthusiasm for exploration. Subsequently, she settled in London for several years, where she immersed herself in travel, work, and networking. Meagan has since returned to Australia and now enjoys the idyllic Gold Coast lifestyle, where each day feels like a holiday.
In her spare time, Meagan loves to keep active in the gym along with hot pilates. Living right on the beach means her weekends are spent in the ocean, feet in the sand, cocktail in hand, and a lot of vitamin D!
With a diverse background spanning IT, Hospitality, and Construction, Ashleigh brings extensive experience in growth and relationship management. Her journey includes six enriching years in Australia, where she explored global travel and immersed herself in the lifestyle she passionately promotes today.
Now based in Denver, Colorado, Ashleigh indulges in the city’s vibrant art, music, and culinary scenes, alongside pursuits like golfing, skiing, and cherishing her role as an Aunt. She is excited to be part of ThirdHome and looks forward to expanding opportunities in the real estate sector, opening doors to this wonderful world for many more.
Tash was born and raised in Dubai, moving to Australia after finishing school to further her education. She holds an International Master of Business Administration from Griffith University, specialising in International Business, as well as a Bachelor of Business in Tourism and Event Management.
Her journey has taken her across the globe, from excelling as a Travel Sales Manager in Dubai to a successful career in Real Estate on the Gold Coast, Australia. Tash is a globetrotter with two little girls, Freja and Astrid, a fur baby named Ragnar, and her husband Martin from Denmark.
With a vibrant personality and a true passion for both luxury real estate and travel, she is not your typical sales professional. Tash is dedicated to delivering exceptional results and always goes the extra mile for her clients.
Beyond her professional accomplishments, Tash is all about balance. Staying fit and healthy is a priority, and she absolutely loves calling the beautiful Gold Coast home.
After four years in Blacksburg, VA at Virginia Tech, Bailee graduated in 2021 with a degree in Journalism as well as minors in Leadership & Social Change and Popular Culture. She moved to Nashville and started her career in Digital Marketing but wanted to explore other facets of the corporate world. She tried her hand at Healthcare Recruiting and Software Sales but something was always missing. After a couple of years in these roles she was looking for the opportunity to utilize her more creative side. Early in 2024 she started looking for Marketing roles and luckily found her home with ThirdHome.
Here at ThirdHome, Bailee joined the marketing department as a Marketing Specialist, creating content, promoting ThirdHome across multiple platforms, managing marketing materials, and assisting with PR initiatives.
She has always loved the beach, traveling with her family every year to the Outer Banks of North Carolina and as she got older has been fortunate enough to visit many amazing destinations. Bailee took a trip with her Granny where they visited Florence, Rome, Venice, and Paris. In college she joined the Linking Lives study abroad program where she lived in Lugano, Switzerland traveling on weekends to Barcelona, Munich, Budapest, Amsterdam, and more. The last month of her program was spent in Wukro, Ethiopia participating in service-learning programs. Since that trip she has had opportunities to go to Hawaii, the Bahamas, and explore her new home state of Tennessee.
Diane was born in Northern New Jersey and lived in NJ and NYC most of her life until she packed up everything and relocated to Phoenix, AZ, to escape the snow. She enjoyed everything the desert had to offer, including the short drive to Vegas, California, and Mexico—along with some amazing sunsets and mountain views. However, in late 2023, the ocean began calling, and she relocated a third (and final) time to Charleston, SC, where the beach wasn’t a plane ride away. She lives with three rescued Chihuahuas and a ginger cat who showed up one day and never left. She also has one son who lives in Minneapolis. In her free time, she volunteers at a local animal shelter, draws, and explores local parks. She’s also slowly remodeling her home.
Diane started her career in Retail Management and transitioned to Client Relationship Management shortly after her son was born. She currently works supporting the ThirdHome Club in matters of member policy. She enjoys helping members get the most out of their vacations and resolving conflicts if they arise. She’s happy to be part of the ThirdHome team and is looking forward to finding some new and exciting destinations to travel to!
Jennifer is a native of Arkansas working as a Club Growth Manager. Prior to joining THIRDHOME, Jennifer spent many years in the banking industry as a mortgage lender, helping people realize their dream of homeownership, as well as private client relationship management.
Her most important and rewarding role has been being a mom to her two children, Will and Allie, who are both in college and on their way to very successful futures. She has forever had a passion for exploring new places and has always tried to expose her kids to the same. Now, she gets to dip her toe into that passion every day by helping members explore their next destinations.
In her free time, Jennifer enjoys working out, spending time outdoors, traveling with her children and friends, listening to live music, or just hanging out with her long-haired dachshund, Georgia.
Jennifer’s favorite destinations so far have been the Amalfi coast of Italy, Rome, Paris, Costa Rica, Mayakoba, and Anguilla. Domestically, she is drawn to Zion National Park in Utah, the Rocky Mountains, and anywhere along the Pacific Coast Highway.
Meet Jarisa, a loving mother of two energetic boys from Panama. With a heartwarming story to share, she has more than a decade of experience in customer relations and hospitality, starting her career at a 5-star Marriott hotel.
After completing her studies, Jarisa embarked on a transformative adventure to Arizona, where she spent four enriching years working with Bank of America, leaving her mark as a dedicated and proactive customer service team member. Returning to Panama, she embraced a new chapter as the Marketing and Sales Director at a luxurious Resort, a tropical haven in the Caribbean paradise of Bocas del Toro.
Jarisa enjoyed a year living in Southern France, fully immersing herself in the culture, language, and cuisine. She values spending quality time with her loved ones, often enjoying wine and great music. Jarisa loves spending time outdoors and traveling with her husband to explore nature’s beauty.
Jarisa’s journey is a testament to her unwavering passion for life, her devotion to family, and her insatiable appetite for new adventures.