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About Us


Join the team that makes luxury vacationing
their number one priority

We are passionate about two things: luxury travel and providing the finest customer service experience possible.

Our ability to think outside the box is one of the many traits that set us a part. Every day we help our members leverage one of their biggest assets to travel the world, making priceless memories while savings thousands of dollars along the way. We are always on the hunt for smart, committed and entrepreneurial individuals to become new THIRDHOMErs.

The Perks

Full Benefits Package:

401K, medical, dental and vision coverage for you and your dependents, profit sharing, and a collection of vacation, PTO and holidays each year.

Transparency:

Each month we gather as a company for a state-of-the-business meeting. The senior team reports on monthly performance, and discuss where we are headed next.

Office Morale Corral:

Planned company outings like NHL hockey night with Nashville Predators, happy hours, holiday parties, wine-around-the-world tasting events, and more.

All-Star Team:

A fantastic team of coworkers who love what they do.

Travel:

The opportunity to earn Keys and travel the world.

Training:

Ongoing training opportunities to ensure our team is at the top of their game for outstanding customer service.

Casual Office Environment:

We care more about your performance and dedication to our members than your suit.

 

Available Positions




Member Services Associate


The Role

Our Member Services Team at THIRDHOME are skilled hospitality professionals that deliver service excellence to our high net worth club members and partners. From onboarding and integrating new members, to addressing daily client requests and aligning clients with unprecedented experiences that drive more activity within the club, the Member Services Team is a vital component of THIRDHOME. As a Member Services Associate you must be proactive, an excellent communicator, and have the gift of listening, while addressing, and implementing successful strategies that exceed member/partner needs and expectations. You must think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently at one time. More specifically, you will:

  • Interact daily with members and partners via phone, email, and Live Chat
  • Gather images and information, create written content for new member’s property pages
  • Respond promptly to member inquiries (travel, exchange fees, etc.)
  • Facilitate resolutions for members’ concerns
  • Understand the intricacies of club membership to maximize membership potential
  • Build positive relationships, mutual trust, and respect within the THIRDHOME team

Desired Skills & Experience

  • 1–3+ years of customer service and/or hospitality experience
  • Excellent creative writing and grammar skills, ability to "think outside the box"
  • Strong understanding of the luxury industry, global cultures, and international travel
  • General understanding of CRM systems and functionality
  • College education
  • Fluency in a second language is highly regarded
  • Proficiency in Microsoft Office and Macintosh software programs

To Apply:

  • Please send a resume and cover letter and resume to careers@thirdhome.com.
  • Please Note: Recruitment for this position is on a rolling basis — the process will stop once filled.

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