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PRIVACY POLICY

Last modified: September 13, 2017

At THIRDHOME.com, we respect the privacy of our users and the importance of the information they entrust to us. We summarize below the basic information policies and practices in place on the THIRDHOME.com website.

INFORMATION WE COLLECT AND HOW WE USE IT

  • Information you provide– When you sign up for a THIRDHOME Account, we ask you for personal information (such as your name, home address, email address, phone number and an account password). For certain services, such as second home exchange transactions, we also request credit card or other payment account information, which we do not keep on our servers.
  • Cookies– When you visit THIRDHOME.com, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences.
  • Log information– When you access THIRDHOME.com services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications– When you send email or other communications to THIRDHOME.com, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Other sites– This Privacy Policy applies to THIRDHOME.com services only. We do not exercise control over the sites displayed as links from within our various services. These other sites will have their own privacy policies.

CHOICES FOR PERSONAL INFORMATION

Most browsers are initially set up to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some THIRDHOME.com features and services may not function properly if your cookies are disabled.

Users may review or update their personal information by logging into their accounts.

INFORMATION SHARING

We will not share your personal information with others except as indicated below:

  • Our Exclusive Affiliate Companies and agents;
  • Service providers, such as email service providers or credit-card payment processors, performing services on our behalf;
  • Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.

HOTJAR DATA COLLECTION

Throughout the Fall of 2017, we will be analyzing the online behavior and voice of our website users by becoming a Hotjar enabled site. Hotjar is an online data analytics tool that will help us understand how users interact with THIRDHOME.com.

Hotjar may collect and process information which is automatically and passively collected, whilst you navigate through and interact with the content on THIRDHOME.com, together with information on your device or computer (such as cookies).

The sole purpose of passively collecting your information is to improve your experience when using THIRDHOME.com.

Through the Hotjar code embedded on THIRDHOME.com, the information collected and processed includes:

Device-specific data

The following information may be collected related to your device and browser:

  • device's IP address (captured and stored in an anonymized format);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display THIRDHOME.com.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Hotjar servers automatically record information which is collected from THIRDHOME.com and Hotjar. This data includes:

  • referring URL and domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed.

Cookies

To learn more about how Hotjar utilizes and stores user data, review the Hotjar Privacy Policy here.

SECURITY

We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

CHANGES TO THIS PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and each version of this Privacy Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us.

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