Please upgrade your browser for the full THIRDHOME experience. Click here for more information.


Last modified: March 16, 2018

At THIRDHOME, we respect the privacy of our users and the importance of the information they entrust to us. We summarize below the basic information policies and practices in place on the website.


  • Information you provide– When you sign up for a THIRDHOME account, we ask you for personal information (such as your name, home address, email address, phone number and an account password). For certain services, such as second home exchange transactions, we also request credit card or other payment account information, which we do not keep on our servers.
  • Cookies– When you visit, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences. 
  • Log information– When you access services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications– When you send email or other communications to, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Other sites– This Privacy Policy applies to services only. We do not exercise control over the sites displayed as links from within our various services. These other sites will have their own privacy policies. 


Most browsers are initially set up to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function properly if your cookies are disabled.

Users may review or update their personal information by logging into their accounts.


We will not share your personal information with others except as indicated below:

  • Our Affiliate Companies and agents;
  • Service providers, such as email service providers or credit-card payment processors, performing services on our behalf;
  • Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.


Periodically we will be analyzing the online behavior and voice of our website users by becoming a Hotjar enabled site. Hotjar is an online data analytics tool that will help us understand how users interact with

Hotjar may collect and process information which is automatically and passively collected, whilst you navigate through and interact with the content on, together with information on your device or computer (such as cookies).

The sole purpose of passively collecting your information is to improve your experience when using

Through the Hotjar code embedded on, the information collected and processed includes:

Device-specific data

The following information may be collected related to your device and browser:

  • device's IP address (captured and stored in an anonymized format);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Hotjar servers automatically record information that is collected from and Hotjar. This data includes:

  • referring URL and domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed.


To learn more about how Hotjar utilizes and stores user data, review the Hotjar Privacy Policy here.


We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.


Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and each version of this Privacy Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us.

Your Browser is out of date!

Please update to get the full THIRDHOME experience.
May we suggest: