Our Commitment to Help Members Book with Confidence and Peace of Mind.
Over the years, THIRDHOME has faced unexpected events such as hurricanes or wide-spread fires, with an unwritten policy that allows for flexibility and grace for both the Host and the Guest. While we continue to face uncertainty in regards to exactly when the world will be open to all travel, THIRDHOME remains committed to a day when we can explore the world safely and comfortably. As for today, when our members consider future travel planning, they can book worry-free Exchanges with our No-Risk Exchange Reservation Policy.
Created With Members in Mind
One of the main benefits of being a member of THIRDHOME is the ability to travel the world yet still feel “at home.” This also means enjoying world travel to the fullest but also feeling safe and secure. If the unexpected happens prior to a planned trip, we are prepared. This policy applies to any Exchange reservation made before or after an unforeseen major event occurs such as an earthquake, fire, hurricane, widespread disease, or political unrest, which makes travel impossible or unsafe. The policy is driven by recommendations or restrictions as set forth by official U.S Government recommendations and other known global travel and safety resources.
Flexibility is Key and We’ve Got You Covered
Should any such unplanned events occur and the Guest needs to cancel their Exchange, all they have to do is contact our Member Experience team. This can occur anytime up to 14 days before the reservation starts. The Guest needs only to notify us of their desire to cancel and we’ll handle the rest.
We manage all the details such as reaching out to let the Host know about the cancellation, to providing the appropriate Keys and exchange fee credit back to the Guest member’s account for future travel.
Should an unforeseen event such as fire, flood, or pandemic occur within the 14 days prior to the trip, the Guest may cancel without penalty.
A Policy That Will Last
When it comes to helping arrange the dream vacation, THIRDHOME has always had the Guests’ best interest at heart. Members don’t typically book a trip fearing an earthquake, flood, fire, or widespread pandemic. With this policy, our members can book with confidence knowing that every trip they reserve with us will be covered, no matter what. This permanent policy is yet another benefit of belonging to our private luxury exchange club. The complete policy in its entirety can be found in our Terms and Conditions.
We want members to have the best experience with THIRDHOME, under all circumstances. Should this policy come in to play, we’ll handle all the details in regards to the stay itself, but all other travel details not arranged through THIRDHOME will be managed by the member. THIRDHOME nor the Host will be responsible for expenses that may occur as a result of canceling a trip under these circumstances.
For any questions regarding THIRDHOME‘s No-Risk Exchange Reservation Policy, please contact the Member Experience team by emailing MemberExperience@thirdhome.com.
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