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Giovanna Malo

Member Experience

Senior Manager, Exchange

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With a vast background in customer relations management, Giovanna is responsible for activities in Member Services. Following her natural tendency and passion for customer service and travel, she facilitates exchanges that connect affiliates and members from all over the world. Giovanna comes from a diverse family that has their roots in Italy and Spain. She moved to the UK after finishing her first degree in Business in 1999, following a long-term dream of having an international experience where she could learn new languages and cultures. She joined the THIRDHOME London team in April 2013 and subsequently, focused on new European accounts and helped build the business before finding her place in the Member Services team. Originally from Brazil, she still assists in bringing in new accounts from her home.

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